At Dixons Commercial Insurance Brokers, we recognise that our clients come from all walks of life and may, at times, find themselves in vulnerable circumstances — whether due to health, financial hardship, life events, or other personal challenges. We are committed to treating every client with dignity, compassion, and tailored support.
We define vulnerability as any situation in which a client may be especially susceptible to harm or disadvantage due to personal, social, or economic circumstances. This may include (but is not limited to):
We understand that vulnerability is not always visible — and we train our team to listen carefully, ask thoughtful questions, and respond appropriately.
As soon we think we may be engaging with a vulnerable customer, whether this is through our identification or you are approaching us, we will:
If we can’t help a customer, we will try and make sure that they understand what alternative options are available to them.
If you or someone you care for may benefit from additional assistance, please don’t hesitate to tell us — whether at the start of your journey with us or at any point along the way.
You can:
We treat all disclosures confidentially and sensitively.
At Dixons, you’re more than a policy number. You’re a valued partner — and we’re here to support you through life’s challenges with patience, professionalism, and genuine care.
